Policies
Store Policies
Payment
We accept MasterCard, Visa, Discover and American Express.
Returns
If you would like to return a book purchased in our brick-and-mortarstore in Olympia, WA, bring the book in along with your receipt. Newbooks in new condition can be returned for two weeks after purchase,and used books can be returned for store credit for 30 days afterpurchase.
We have a 30-day return policy on all books purchased on ourwebsite--that means you have 30 days from the time you place the orderto contact us if you need to make a return. If the return is the resultof an error we have made, then we will gladly cover the cost of returnshipping. If you need to submit a return, please email us at onlineorders@orcabooks.com, or call 360-352-0123. Unauthorized returns will be sent back unopened.
Usedbooks may only be returned for store credit.All other items will be refunded in the type of tender used for theoriginal sale.
Store credit, discounts, and coupons
Storecredit obtained by selling books in our store may not be used on ourwebsite.
Discounts and sales are determinedby where you pay for your purchase. Items paid for in our store onlyqualify for certain in-store discounts. Items paid for on the websiteare only eligible for website discounts.
Coupon codes are only good for online purchases. Actual paper coupons may only be applied to items purchased at our store.
Book Buying
Click here to view our book buying policy.
Book Condition
Thefollowing grading scale for used books is taken from the website of theIndependent Online Booksellers Association. It reflects Orca's ownstandards for the condition of used books listed on our site.
AS NEW; FINE; MINT: Without faults or defects.
NEAR FINE: a book approaching FINE (or AS NEW or MINT) but with a couple of very minor defects or faults, which must be noted.
[NOTE:From here on, there may be "+ (Plus)" or "- (Minus)" in a grade, whichwill mean that it is above the grade noted but not quite to the nexthigher grade for "+", and that it is below the grade noted but notquite to the next lower grade for "-", i.e., Very Good + (or Plus)/VeryGood - (or Minus). Which means the book is better than Very Good andthe dust jacket grade is less than Very Good.]
VERY GOOD: A book showing some signs of wear. Any defects or faults must be noted.
GOOD: The average used book that is totally complete (as issued) and intact. Any defects must be noted.
FAIR:A worn book that has complete text pages (including those with maps orplates) but may lack endpapers, half-title page, etc. Any defects orfaults must be noted.
POOR or READING COPY: A book that issufficiently worn that its only merit is the complete text, which mustbe legible. Any missing maps or plates must be noted. May be soiled,scuffed, stained, or spotted, and may have loose joints, hinges, pages,etc.
EX-LIBRARY: Must always be designated as such no matter what the condition of the book.
BOOK CLUB: Must always be noted as such no matter what the condition of the book.
BINDINGCOPY: A book in which the text block, including illustrations, iscomplete but the binding is lacking, or in such poor condition it isbeyond realistic restoration efforts.
REMAINDER MARKS, BOOKPLATES, PREVIOUS OWNER'S NAME: These are faults and must always be noted, if they apply.
